Departments

  • Public Tours & Refunds

    Refund Policy: We're happy to reschedule any public tour ticket purchase as long as we have 24 hours’ notice before the tour, and give 100% refunds with 48 hours notice. Once we’re inside 24 hours to your tour, we’re unable to accommodate any changes to public tour tickets.

    For other customer service related to public tours:

    347-282-5001

    [email protected]

  • Private & Corporate Tours

    For customer service related to private tours:

    1-800-210-9676

    [email protected]

  • Media Inquiries

    We are happy to provide insights, quotes and data on the museum and tourism industries, as well as complimentary tours for you and your guests. See our media kit for basic info, sample content and images.

    For urgent media queries, please email [email protected], [email protected] and [email protected].

    For all other media and PR support:

    [email protected]

  • General / Other Customer Service

    For all other customer service:

    1-800-210-9676

    [email protected]