Public Tours & Refunds
Refund Policy: We're happy to reschedule any public tour ticket purchase as long as we have 24 hours’ notice before the tour, and give 100% refunds with 48 hours notice. Once we’re inside 24 hours to your tour, we’re unable to accommodate any changes to public tour tickets.
For other customer service related to public tours:
Private & Corporate Tours
For customer service related to private tours:
We are happy to provide insights, quotes and data on the museum and tourism industries, as well as complimentary tours for you and your guests. See our media kit for basic info, sample content and images.
For all other media and PR support:
General / Other Customer Service
For all other customer service: